Hawker Pacific Launches Live Parts Search Portal to Enhance Customer Experience
Hawker Pacific, an aviation solutions provider in Asia, Pacific and the Middle East, announces the launch of its new Live Parts Search portal for customers. The Live Parts Search portal provides customers with direct, 24/7 access to Hawker Pacific’s extensive parts inventory warehouses located in Sydney, Darwin and Hong Kong.
In addition, the Live Parts Search portal enables comparison of alternative part options and the ability to request a quote for multiple part lines in a simple and user-friendly format. It can be accessed directly at www.livepartssearch.com or through the Hawker Pacific website.
“Hawker Pacific is delighted to announce the launch of LivePartsSearch.com. This investment in our spares and logistics operations ensures we continue to offer the highest level of customer support and provide the best solutions for the industry. LivePartsSearch.com is mobile-friendly and provides around-the-clock access to Hawker Pacific’s extensive parts inventory. The portal is there to complement our 1-800 customer service team and 24/7 AOG hotline and enables our customers to quickly and easily identify parts availability and request a quote,” says Tony Jones, executive vice president, Strategy and Development, Hawker Pacific.
“Essentially, it’s a one-step process to provide access to quick part-number look-up for availability and location. Alternatively, customers can log on for more complex, multi-line RFQ’s. It is fully supported by our 1-800 customer service team, and I’m very confident it will provide a greater level of convenience for our customers,” Jones continues.
Hawker Pacific is an integrated aviation spares provider in the region representing some of the world’s leading aircraft manufacturing brands. The company’s Spares and Logistics team provide a wealth of local experience, technical advice, product knowledge and tailored aviation solutions for customers across Australia and the Pacific.
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