Corporate Jet Concierge

PDS Tech, Inc.
Job Type: 

Job Summary:The Customer Material Specialist is responsible for ensuring the loose equipment, customer property, technical publication manuals, ground/flight support equipment and amenities are complete and in order for the delivery to the customer.

  • Assist the Customer Completion & Delivery team with the aircraft delivery process to ensure a positive, professional and pleasurable customer experience.
  • Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements
  • Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce/eliminate replacement costs.
  • Responsible to maintain organization and security of customer loose equipment storage area.
  • Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items.
  • Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner.
  • Prepare and load all loose equipment items into aircraft as directed by customer prior to departure.
  • Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery.
  • Ensure spare material/carpet includes proper burn certification documentation prior to shipping to customer.
  • Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts.
  • Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements.
  • Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations.

Education and Experience Requirements:

  • Associate's Degree or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Four (4) years aircraft related experience, preferably in aircraft completions, corporate aviation, customer service environment or materials management
  • Bachelor's Degree may offset 4 years experience requirement.
  • Basic aircraft terminology preferred. but not mandatory.
  • Knowledge of aircraft completions preferred. but not mandatory.
  • Ability to operate personal computers; experience with Microsoft products to include Word, Excel and Power Point.
  • Corridor experience preferred. but not mandatory.
  • Experience in reading and interpreting Interior Design Drawings preferred. but not mandatory.
  • Willing to support customer needs and issues during and after normal working hours.
  • Willing and able to travel as required.
  • Excellent verbal and written communications skills required.
  • Excellent interpersonal - skills to include projecting a positive and professional demeanor.
  • Languages Required (in addition to English): English
First posted: 
8/17/2017 8:56:53 PM

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