STARR Aviation Transforms Client Experience with JSSI Maintenance Event Management Service

Jet Support Services, Inc. (JSSI), an independent provider of maintenance programs to the business aviation industry, and Starr Aviation, a major provider of insurance for aircraft hull and liability risks, announce a pioneering collaboration that will bring cost savings and service enhancements to customers of both companies.

Starr Aviation identified JSSI’s new Maintenance Event Management service as an ideal opportunity to return customer aircraft to service faster, reduce maintenance costs during a repair and ultimately deliver better rates and value. With this management service, Starr Aviation will utilize JSSI’s global network of technical advisors to closely manage off-wing engine and auxiliary power unit (APU) events and secure significant cost reductions for customers through JSSI’s global purchasing and supply networks. The expert event management team, who oversee 8,000 events every year, will also ensure turn-around times are as efficient as possible and quality standards are exceeded to return aircraft to service without delay.

Neil Book, president and CEO at JSSI, says, “We commend Starr Aviation for conceiving this strategic alliance that will bring greater levels of service and cost savings to clients when unexpected engine or APU events occur.”

Book continues, “We have a long history with Starr and are excited to collaborate in this new and innovative manner that delivers value to aircraft owners and operators.”

Starr Aviation is offering an additional exclusive bonus for customers enrolled in a JSSI Engine Program. They will benefit from a further $50,000 parts betterment coverage, which controls out-of-pocket expenses when an unscheduled claim is experienced. Combined with JSSI’s unique foreign object damage (FOD) gap coverage, which covers those items not covered by insurance following an event, customers will experience minimum to potentially zero cost exposure following an FOD event.

“This alignment with JSSI is a perfect collaboration of efforts. It will excel our customers’ experience and streamline the maintenance claims process. Ultimately, this will result in a more cost-effective outcome and lower rates for all,” says Kyle Sparks, chief underwriting officer at Starr Aviation. “Customers will now have round-the-clock access to a seasoned JSSI technical advisor on-site when they experience an unexpected maintenance event. It’s another example of our innovation in the marketplace that takes our service to another level.”

This week at NBAA, JSSI introduced a new range of consulting services that utilizes JSSI’s global network of technical advisors and operational data collected over three decades. The JSSI Maintenance Event Management service is one of the four new advisory services that capitalizes on its technical expertise and knowledge base to also provide asset inspections, aircraft appraisals and maintenance cost planning services.

The new JSSI Maintenance Event Management service was developed to assist aircraft owners, operators and lessors worldwide with the expert guidance and exceptional service that JSSI clients receive when their aircraft requires scheduled or unscheduled maintenance events.