Field Service Representative - Andrews AFB, MD 20194
Field Service Rep - Defense 3 LAUNCH Technical Workforce Solutions is seeking Field Service Rep for an opportunity at Andrews AFB, MDJob Duties and Responsibilities:• Seeking a Field Service Representative to provide technical support and on-site company representation at Joint Base Andrews, Maryland for the C-32/C-40 aircraft• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.• Sustain a high level of proficiency in the operation and maintenance of company product by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.• Understand customer expectations and assist the customer in interpreting and using support data and documents, and provide technical on-the-job training.• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.• Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.• Interpret technical documents and monitors product performances. Develop and conduct ad hoc training on various maintenance topics.• Analyze technical data and evaluate maintenance procedures.•.• Develops action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance. Tracks progress of troubleshooting plan and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting.
Qualifications and requirements: - Must have an active FAA A P License- Requires the ability to work independently in a demanding, on-call, 24 hour per day / 365 days per year operational environment- Must possess Active Secret Clearance to start- Must pass pre-employment drug screen and background check.- Must be willing to work any shift, weekends or on call as required.- Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.Why Choose LAUNCH?