CORRIDOR Delivers ServiceEdge™ to West Star Aviation, Enabling Next Gen Service Center Strategy
CORRIDOR, a cloud-based Next Gen Aviation Service Center software solution, announces the deployment of CORRIDOR ServiceEdge™. ServiceEdge significantly differentiates an aircraft operator’s service center experience by providing actionable content in real-time anywhere on any device, with features for customers to review quotes and ongoing jobs while engaging facility staff in chat conversations. Developed in collaboration with West Star Aviation, ServiceEdge enhances service center and operator productivity allowing for profitable growth while cultivating long-term customer relationships.
“Servicing business aircraft involves discerning customers, high-end assets and a vast array of options for components, services and alterations. Until ServiceEdge, traditional communication processes supporting the interaction between customer, service centers and their maintenance staff typically involves phone calls, emails and even faxes. This tedious back-and-forth makes agreeing on change orders and approvals inefficient, frustrating and often subject to misinterpretation,” says Chris Kubinski, CORRIDOR’s director of Sales and Marketing.
CORRIDOR’s new, secure, cloud-based service center communications portal — integrated with its cloud-based Next Gen Service Center ERP as well as CAMP Connect™ software and other systems as needed — provides aircraft owners, operators and service centers with the information they need to achieve their interaction goals. Functional benefits include:
- Controlled publishing — a service center can properly prepare the information prior to customer-viewing for customer approval
- Real time response — efficient ability to chat between service center and customer, with alerts for read and unread messages
- Omni-channel at any time — communication can occur in and out of office, from any location, from any device
- Up-to-date progress status — operators can instantly track progress, view images from the service center and initiate chat if necessary, as if they were on-site
- Customer accounts — service centers can send invitations to customers to join ServiceEdge where they can provide real-time convenient access to the service center.
"We found the new ServiceEdge portal to be useful and effortless while using to get information updates and items approved on our projects at the GJT facility," says the maintenance team at Silver Air.
Jim Rankin, CEO of West Star Aviation says, “ServiceEdge offers improved communication with our customers to deliver on our mission of cultivating long-term relationships. For West Star Aviation, ServiceEdge is another core element in our strategy geared towards delivering and differentiating with superior customer experiences.”
Says Mike Greig, VP and GM of CORRIDOR, “ServiceEdge was designed as a critical Next Generation Service Center level capability. Forward-looking MROs, service centers and GA/BA operators prioritize customer centricity and know their customers' needs in great detail. ServiceEdge is a logical extension of those insights and will help differentiate those GA/BA aviation organizations seeking to accelerate their business and win the economic recovery.”
ServiceEdge will be generally available to customers across the globe in the fall. For more information, customers should contact their CORRIDOR account manager directly or via www.corridor.aero.