Delivering Exceptional Customer Service
The D.O.M. magazine team is in Columbus, OH this week for the NBAA Maintenance Conference. This morning, I was able to sit in on a session led by Service Elements' Lisa Archambeau and Tim Colins on Elevating Maintenance: Delivering Exceptional Customer Service.
Tim and Lisa discussed the importance of customer service in the aviation industry — emphasizing the need for continuous communication. The highlighted the significance of meeting both external and internal customers' needs.