Textron Aviation Completes Expanded Certification of US Company-Owned Service Centers

Textron Aviation Inc., a Textron Inc. company, announces that it has attained new certifications allowing each U.S. company-owned service center to support the Beechcraft, Cessna and Hawker brands.

“We are committed to fostering relationships with our customers that continue well beyond the initial aircraft purchase. We recognize that investing in and expanding our service capabilities to ensure Beechcraft, Cessna and Hawker customers have convenient access to high quality, factory-direct expertise is paramount to their satisfaction,” says Brad Thress, senior vice president, Customer Service. “All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing us to deliver on our service commitments across our brands.”

In addition to investing in company-owned service centers, Textron Aviation continues to make available more resources for customers who want the flexibility of service at their location. Over the last year, the company expanded its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. The company also recently placed a third dedicated support aircraft in service – its first in Europe – to support maintenance events by transporting technicians and parts to the customer’s location.

“From growing our team of highly-trained technicians, to making our company-owned service centers capable of servicing all of our brands, we’re focused on how best to reach our broad base of customers and be their go-to source for aircraft support,” Thress says. “We’ll continue to listen to their feedback and expand our solutions in ways that keep our customers flying.”