TRAXXALL Welcomes Industry Expert to Senior Management Team
TRAXXALL, a business-aviation maintenance management partner, announces that Roy Gioconda has joined the TRAXXALL team as vice president of Customer Success.
As an industry veteran and proven leader with an exceptional knowledge of maintenance tracking, Gioconda’s mandate is to ensure that TRAXXALL’s customers derive maximum value from its system and service, guaranteeing that TRAXXALL delivers a flawless customer experience, with the goal that existing customers recommend it to fellow aircraft operators.
“We are very pleased to welcome Roy to the TRAXXALL team,” says Mark Steinbeck, president, TRAXXALL. “Few people in our industry have Roy’s experience in maintenance tracking and expertise in quality assurance, customer support and product development. Furthermore, having served as a director of maintenance on more than one occasion, Roy has exceptional insight into the challenges faced by our customers on a daily basis.”
“As we continue to grow our share of the market, customer satisfaction is more important than ever. With Roy in this new role, we are confident that our customers’ needs and preferences will be understood clearly and acted upon efficiently,” adds Steinbeck.
Prior to joining TRAXXALL, Gioconda served as director of Service Quality Assurance at CAMP Systems. Gioconda spent about nine years at CAMP in several senior customer-support and field-service roles. He also acted as director of maintenance at Guardian Jet and Jet Logistics, as well as director of Quality at FlightWorks. Gioconda began his career at American Airlines where he worked for almost 20 years, holding multiple aircraft maintenance and quality positions. He earned his FAA A&P and associate degree in aviation maintenance technology from Embry-Riddle Aeronautical University in 1982.