WinAir’s Ongoing Service and COVID-19 Remote Work Policy

Amidst the growing concern and atmosphere of unease and uncertainty COVID-19 has produced around the globe, WinAir promises to continue to preserve its commitment to its clients.

With the health and well-being of its team, their families, and the broader community in mind, and at the advice of national, provincial, and regional health authorities, WinAir has decided to enforce a fully remote work policy. This measure is to ensure that the company does everything in its power to mitigate the health and safety risks to its team. The policy will remain in effect until no earlier than April 6th. It will not affect its global clientele’s use of WinAir or the level of service and support that it provides to these companies. For WinAir users, everything will follow standard operating procedures and will be business-as-usual.

“We want to assure our clients that during this difficult time, we are with you every step of the way,” says WinAir managing director, Kyle Vergeer. “Your access to, and use of, WinAir will remain the same, and should you require assistance, our team is ready to help via our regular support mechanisms. We are thinking of you and look forward to overcoming this crisis together as a united industry.”

If clients have a support item that requires assistance, they are asked to follow the standard procedure for submitting a ticket via the Incident system. If they need telephone support, the Technical Support team is available at 1-519-691-0919.

WinAir knows that the aviation industry has been hit particularly hard by this pandemic. It is hopeful that together, as an interconnected global community, everyone can overcome this challenge. WinAir thanks its clients for their patience and understanding, and asks them to take care, be safe and stay strong. #AviationStrong

For further questions, contact WinAir at https://winair.ca/contact/.