Businesses concentrate on the tangibles and measurables — “business by the numbers” as they say. This sounds like the way to go, making objective decisions based on objective criteria. Even quality systems are run by numbers.

D.O.M. magazine’s sister publication Helicopter Maintenancemagazine, the premier magazine for, by and about helicopter maintenance professionals, is accepting nominations for its 2013 Helicopter Mechanic of the Year award.

An icon once stated, “Ask not what the government can do for you but what you can do for the government.” Unfortunately, there are functions only the government can perform, like registering aircraft.

A maintenance facility representative recently asked me to explain what duties the facility might owe to an aircraft owner when the owner leaves his or her aircraft with the facility for service, other than the responsibility for performing repair or maintenance services on the aircraft as reques

I’ve been asked an age-old question several times recently: “Are service bulletins mandatory?” There are as many opinions about this question as there are FAA safety inspectors (but I encourage you to know the answer to this question without asking your FAA inspector).

The National Air Transportation Association (NATA) announces a call for nominations to acknowledge the individuals, offices, and organizations demonstrating excellence in their field and the highest level of customer service to the general aviation community.