Textron Aviation’s North American Service Centers, ProOwnership Achieve FAA’s Diamond Award
Twelve teams at Textron Aviation receive the Federal Aviation Administration’s top-level Diamond Award of Excellence in recognition for their commitment to training and development. The teams include all 11 North American service centers located in Greensboro, Houston, Indianapolis, Mesa, Milwaukee, Newburgh, Orlando, Sacramento, San Antonio, Tampa and Wichita, as well as Textron Aviation’s ProOwnership maintenance team.
“We put a strong emphasis on continuing training and development,” says Tracy Leopold, vice president, North American Service Centers. “Our service centers are committed to consistency and excellence while supporting our aircraft of all ages.”
The Diamond Award is reserved for aircraft maintenance facilities achieving 100 percent participation of eligible employees in completing an approved training curriculum. The curriculum required is a combination of employee needs, facility requirements, safety management and training related to aircraft maintenance.
“For Textron Aviation Service Centers, excellence in service begins before a customer brings in an airplane,” says Brian Rohloff, senior vice president, Customer Support. “We focus on continuous in-depth training and improvement so the customer receives the expert service and support along with the greatest value at every company-owned service center.”
This was the first year that Textron Aviation’s ProOwnership team also received the prestigious recognition; they were awarded the Gold Award in 2021. ProOwnership offers aircraft management, pilot services and maintenance support to Cessna and Beechcraft turbine owners and operators. When customers sign up for the ProMaintenance program, Textron Aviation provides them with a director of maintenance to manage and coordinate scheduled and unscheduled maintenance events, modifications and upgrades, among other details related to aircraft service.
“I am proud of the ProOwnership team for their commitment to training excellence, quality and professionalism,” says Lannie O’Bannion, senior vice president, Sales. “The team is an asset to our customers, and receiving the Diamond Award reaffirms their dedication to supporting our customers through the lifecycle of their aircraft ownership experience.”
To learn more about Textron Aviation’s global customer service network, visit https://txtav.com/en/service/locator. To explore opportunities to join Textron's team, visit https://txtav.com/en/careers.